Frequently Asked Questions (FAQ)

Find Clear Answers to Your Questions

TradePlanet is the fastest growing online network built to help residential homebuilders and general contractors quickly find and connect with the best construction trades. From the free search available on the home page to the powerful Advanced Trade search query builder in the Pro Plan Search Dashboard, builders can find, qualify and hire trades fast on TradePlanet.

Builders, Remodelers & General Contractors looking to find, qualify and hire qualified trades faster

Trades & subcontractors who want to be discovered by builders searching for trades by key vetting information available in the TradePlanet network

Free searches are always available to find basic contact information for any trade in our vast network. Pro Listings are detailed profiles built by the best trades to showcase their specific qualifications. Key vetting details builders use to qualify trades before hiring them is added to these listing profiles. Pro Search accounts have access to the powerful Advanced Trade Search that allows builders to identify trades based on very specific criteria like service types, insurance coverage, licensing status and much more...

Everyone has access to search from the home page for free without an account. To list your business at any level (Free, Pro, or Pro Plus) requires you to have an account.

Listing information is provided by trade companies and public sources where available. TradePlanet does not guarantee accuracy, and builders should independently trade information before hiring.

Use the Contact link located in the footer. Complete the contact form and be specific about your reason to contact us and we will reply quickly.

You can search by category and zip code and view basic listing information to start building a short list of potential trade partners. You can also list your company’s basic contact information to be found by our searching builders.

Pro plans unlock premium search tools and/or additional trade details designed to help you qualify faster and spend less time chasing the wrong fit. Pro plans have access to a powerful dashboard to collect extensive company information that is displayed or power search tools to dial in exactly what you are searching for.

Advanced Trade Search is the powerful query builder available to Pro Search plans. Here you will be able to search from dozens of unique criteria to find exactly what you need for your projects.

Pro Search Plans have the ability to Favorite trades and access them later quickly. The Project Trade Match feature is a stored search that continues to collect trades based on your search criteria.

Yes. Pro Plans offer multiple users on one account based on the plan tiers. Check the plan comparison chart on the bottom of the Pricing Page for additional users on accounts.

Yes, trades can be contacted directly within the Search Dashboard. Once trades are Favorited, they appear as contacts, and an email style message can be sent to reach out.

No. Trades are not able to contact Search Accounts unless they are contacted first by the Search account.

Yes, you can search by zip codes in any city or market.

Yes. You can create a basic listing with basic contact information so builders searching your category and area can find you.

Step 1 is to Sign Up and create a user account. You will enter basic contact information and verify your email address.

Step 2 is to select your Professional Listing plan. Our Pro plans are based on how many locations your company has. Choose the plan and proceed through our secure check process.

Step 3 is to enter your company information into your Listing Dashboard. Select the Listing Dashboard link in the top header and complete all the company information for the biggest impact in our network. Trades that use the full power of their TradePlanet listing get the best results.

If you received a claim code from us, click the Claim Listing link in the top header and enter the code into the form to find your listing. Follow the prompts to sign up and officially make your listing yours. Select the Listing Dashboard link in the top header and complete all the company information for the biggest impact in our network. Trades that use the full power of their TradePlanet listing get the best results.

Free listings provide basic contact information in the Listing. Top-performing trades use Pro Plan options to stand out with extensive profile details and stronger visibility with Featured or Boosted listings. Builders can qualify you faster and contact you with more confidence.

Depending on your plan, you may be able to add items like:
Logo and company photos
Categories & Subcategories
Business description, social links
Team size, company age, associations, ratings
Additional Contact information
Completed Project Details
And more…

Sign in, go to your Listing Dashboard, and edit your company information. Company information is separated into Headings. Be sure to save the information in each Heading after entering. Updates typically appear quickly after saving.

Yes, the Pro Plus & Enterprise Plans support multiple locations so you show up in more searches.

Common reasons:
Your category or zip code isn’t selected correctly
Your listing is incomplete
You’re searching outside your coverage area
You recently updated and changes are still syncing
If you’re stuck, send support your business name and the zip/category you’re trying to appear under.

A Featured Listing gives premium positioning in relevant search results so your tile appears more prominently when builders search your category near your service area.

A Boosted Listing places your business in additional promotional spots (like a homepage tile and/or sidebar placements) to increase exposure beyond standard search results.

Yes, if you have a paid plan, you can add Featured and Boosted upgrades for additional visibility.

No. They increase exposure and views , but results depend on your profile quality, market demand, and responsiveness.

No. We don’t require any long-term contracts ever. Subscriptions are typically monthly or annual, depending on your preference. An annual contract represents a discount over going monthly for 12 months.

Yes. Subscriptions renew automatically unless you cancel before the renewal date. Your renewal date is found in the My Plans section of your account, found at the right in the header when you are signed in.

If you need to cancel, sign in to your account and navigate to your account in the upper right corner of the header. Select My Plans and click the Cancel button. You will continue to have access until the end of your current subscription period.

You’ll keep access through the end of your current billing period. After that, your plan will not renew

As a standard policy on subscription services, cancellations generally stop future renewals, but credit for remaining subscription time is not refunded. You will have access according to your plan until the end of the current renewal date.

Yes—you can change plans anytime during your subscription. Proceed to the Pricing Page with the link in the Header. Your current plan will be listed as “Current Plan.” Select the new plan you want and click the link to enact the change. There will be a proration calculated based on your current plan and your new plan.

Subscriptions accept major credit/debit cards through the secure payment portal on the site.

Use the “Forgot password” link on the login page to reset it.

We collect information for use on the site and to communicate with you. We do not sell user information. TradePlanet’s privacy practices are outlined in the Privacy Policy. Use that page for the most accurate details on data use and sharing.

No. Payments are processed through Stripe, a secure, industry-leading payment provider. TradePlanet does not store your payment information.